Product documentation

I hadn’t thought about how poorly most consumer products are documented until last weekend’s experience with the Nextivity Cel-Fi “signal booster”. It’s a complex product, yet its documentation contains no technical detail. If I knew more about its inner workings and hidden mechanisms, I could more intelligently position its components.

Most consumer products lack real documentation

I’ve never worked for a consumer product manufacturer; I’ve worked only for manufacturers of military and commercial electronic equipment. The military requires explicit product documentation of almost every circuit element. Why? Because they usually provide their own product maintenance. Commercial customers may also demand explicit product documentation, but typically they’re content to rely upon third parties for product maintenance, so commercial customers demand less documentation.

There are exceptions to the consumer product scanty documentation rule: detailed shop manuals are available at a price from motor vehicle manufacturers. Also, a healthy aftermarket industry publishes repair manuals: Sams for consumer electronics; Chilton, Haynes, and others for motor vehicles.

Absent shop manuals, schematic diagrams, or printed theories of operation for most consumer products, we’ll just continue to fumble in the dark when they break or just need tweaking.

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© Russ Bellew · Fort Lauderdale, Florida, USA · phone 954 873-4695


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