or some reason, I had chewed through my monthly T-Mobile talk minutes and was within a few minutes of incurring the dreaded extra minutes charges. I could not learn what those charges were on their website, so I called T-Mobile customer support. After 5 minutes of wading through endless voice menus, I went to gethuman (Speak with a human being), where I learned the trick to speak with a human agent.
The agent told me that extra minutes would cost 45 cents per minute. Before I could reply, she added, “I’ll give you 200 free bonus minutes, useable until April 1.”
Now that’s service with a smile!