If you need to speak with a company or government agency, go to this site first to see if there’s a trick to bypassing their voice menu system: http://www.gethuman.com
They’ve begun to allow users to comment and grade support.
Here’s a related site: http://get2human.com/
One theme that runs through the comments is that tech support from India ranges from horrible to slightly substandard. The tech support from some companies such as Hewlett-Packard is truly abysmal. What happened to the simple quality control step that every CEO and COO should take: simply call your own company to ask for assistance?