In a recent Consumer Reports survey of manufacturers’ tech support, the service from Hewlett-Packard was found to be the worst. Bill Hewlett and David Packard would be sick.
I cut my teeth on Hewlett-Packard laboratory test equipment: frequency generators, spectrum analyzers, frequency counters, distortion analyzers, etc. Their lab test equipment was usually the best in category and rarely needed service. (There’s nothing worse than trying to troubleshoot with an unreliable or inaccurate piece of test equipment.) Factory support, when needed, was excellent . . . when Bill and Dave ran the company.
Today’s Hewlett-Packard is related to the original Hewlett-Packard Company in name only.
Here’s what Wikipedia says about H-P Survey says:
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